The U.S. Centers for Disease Control and Prevention (CMS) has implemented a new, centralized process for providers to submit complaints against Medicare Advantage (MA) plans. This change replaces the long-standing practice of contacting CMS regional offices directly with a standardized, nationwide online submission process hosted on cms.gov.

According to CMS, the goal of this change is to streamline and standardize provider complaint submissions, improve CMS’s ability to identify systemic iss…

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